State only the facts.New Field Product Report app Important:Do not include personal opinions in product reports. Service Information (SI) Feedback, not Field Product Reports, should be submitted for the following:Issues with Service Information (SI) repair informationIssues with the Technical Service or Preliminary Information BulletinIssues with the Labor Time Guide In addition to the examples of critical conditions noted above, field product reportscan also be helpful for communicating:Wire harness routing causing damage (Critical information communicated with photos)Emerging conditions that have required repetitive repairs with no apparent servicebulletin or PI (Critical Product Concern)Significant issues not typically submitted as a warranty claim (Critical Product Concernor Critical Information)Vehicle operating normally but condition unacceptable to the customerCritical issues found during PDI or with GM Accessories
This bulletin willoffer information on when and how to submit a Field Product Report.Submitting a Product Reportįield Product Reports are an important tool that help us collectively identify andquickly address emerging issues on our vehicles, particularly during the launch ofnew programs.Ī good rule of thumb when considering when to submit a report is whether it meetsthe “3 Critical Points” below:Ĭritical Product Concern: Safety, no start, walk-home condition.Ĭritical Timing: Safety Concern Vehicle in dealership Concerning plant build condition.Ĭritical Information: More detailed information, including photos or videos can be provided to enhanceunderstanding of the issue. The timeliness and detailed information in these reports proves to be areextremely important to the product problem resolution process. Please discard Corporate Bulletin Number 02-00-89-002K.ĭealers/Technicians play a key role in reporting product issues via Field ProductReporting. This bulletin has been revised to add the 2014 model year and also provide updatedinformation on Field Product Reporting and how to use the new smart phone app to submita Field Product Report.
Dealers Only)Ĭanadian dealers should refer to the latest version of Corporate Bulletin Number 10-00-89-006.
Information for Dealers/Technicians on When and How to Submit a Field Product Report(FPR) (U.S. Chevrolet Equinox Service Manual / Vehicle - General / #02-00-89-002L: Information for Dealers/Technicians on When and How to Submit a Field Product Report (FPR) (U.S.